Received the item nicely packed in a box, bubble wrap. Photos were also printed on high quality Fujifilm paper and cut evenly. Photos were easy to upload. However, it would be even better if user is able to view the photos at a glance while editing so that they can remove any photos they don’t want. Most importantly the customer service was excellent! I was informed that some of my prints had an error and they offered me a refund for the photos not printed. I was also panicking as I needed the items within 3 days as I be leaving overseas and the team tried their best to expedite it and have it sent for me before I fly. Appreciate lots! Highly recommend